Get in touch

Questions, problems or a complaint: all three start here. We answer every message by email.

Send a message

How we handle complaints

Choose "Complaint" as the subject, or email support@wongagames.co with "Complaint" in the subject line. Tell us your username, what happened, when, and what you would like us to do.

We confirm receiptWithin 2 working days, with a reference number.
We investigateSomeone not involved in the original issue looks at your account records, game logs and messages.
Final responseA written decision within 8 weeks of receiving the complaint, and usually much sooner.
Independent reviewStill unhappy? Take it to IBAS, free of charge, once you have our final response.

Alternative dispute resolution

Our ADR provider is the Independent Betting Adjudication Service (IBAS). You can refer a complaint to IBAS if we haven't resolved it within 8 weeks, or if you disagree with our final response. IBAS is independent of us and its decisions are binding on us.

Data protection complaints

Write to privacy@wongagames.co first. If you're not satisfied with our answer you can contact the Information Commissioner's Office.