Account & Verification
Your account and the checks behind it
Every UK-licensed operator has to confirm who its customers are before they gamble. Here is exactly what we ask for, and why.
Creating an account
The registration form asks for your first and last name, date of birth, email, a password and your UK address. Use your legal name as it appears on your passport or driving licence, because we match it against official records. You can hold one account with us.
Email verification
After you submit the form we email an activation link. It works once and lasts 48 hours. Until you open it, you can't log in. If it hasn't arrived, check spam and then ask for a new link from the login page.
18+ check
You must be 18 or over to register. The form rejects any date of birth under 18, and we then confirm your age independently using credit reference and electoral roll data. If we can't confirm it, we'll ask for photo ID. Nobody can deposit or play until their age is confirmed.
Identity verification
We accept a current passport, a UK photocard driving licence or a national identity card. Upload a colour photo or scan with all four corners visible, in My Account → Verification.
Personal details
Your name and date of birth can't be edited once the account exists. Address, city, postcode and marketing preferences can be changed in Profile. If you notice a mistake in your name, email Support with a photo of your ID and we will correct it.
Proof of address, when needed
We ask for proof of address when the electronic check can't match you, when you move, or before larger withdrawals. We accept:
- a bank or building society statement from the last three months
- a gas, electricity, water or landline bill from the last three months
- this year's council tax bill
- a signed tenancy agreement
Mobile phone bills and screenshots of online banking aren't accepted, because they don't show enough detail.
Verification status
- Required
- We need documents from you before deposits and play are possible.
- Pending
- Documents received and being checked. Most checks finish within 24 hours.
- Verified
- All done. Deposits, games and withdrawals are open.